Introduction
These Terms and Conditions govern the sale of products from Daniel’s Tasty Petfoods through our website. By placing an order with us, you agree to be bound by these terms.
Daniel’s Tasty Petfoods operates as a trading name of Fresh Green Ltd. These terms apply to all purchases made through the Daniel’s Tasty Petfoods website.
Business Details
Fresh Green Ltd
Trading as Daniel’s Tasty Petfoods
United Kingdom
Contact details are available on the website should you need to contact us regarding any order or enquiry.
Eligibility to Purchase
By placing an order through our website you confirm that you are at least 18 years of age and legally capable of entering into a binding contract.
Products
Daniel’s Tasty Petfoods supplies pet food and pet related products. We make every effort to ensure that product descriptions, images, and information on the website are accurate.
However, colours, packaging, and product appearance may vary slightly from the images displayed.
Orders
When you place an order through the website you will receive an email confirming that your order has been received. This confirmation does not constitute acceptance of the order.
A contract between you and Daniel’s Tasty Petfoods is formed when your order has been processed and dispatched.
We reserve the right to decline or cancel an order where:
The product is out of stock
Payment cannot be authorised
There is an error in pricing or product information
We suspect fraudulent activity
If an order cannot be fulfilled, we will inform you and provide a refund if payment has already been taken.
Pricing
All prices displayed on the website are in pounds sterling.
We take reasonable care to ensure that prices are accurate. However, if a pricing error occurs, we reserve the right to cancel the order and refund any payment made.
Prices may change from time to time without prior notice.
Payment
Payment must be made at the time of placing the order using the payment methods available on the website.
Payments are processed securely through third party payment providers. Daniel’s Tasty Petfoods does not store full payment card details.
Delivery
Delivery times and costs will be displayed during the checkout process.
Delivery times are estimates and may vary depending on the courier service, product availability, or circumstances outside our control.
Where products are shipped directly from suppliers as part of our fulfilment arrangements, delivery times may vary slightly.
Risk in the goods passes to the customer once the goods have been delivered.
Returns and Refunds
Customers have the right to cancel their order within 14 days of receiving the goods under the Consumer Contracts Regulations.
To exercise your right to cancel, you must notify us within the cancellation period.
Returned products must be unused and in their original packaging.
Refunds will be processed once the returned goods have been received and inspected.
Certain products such as opened pet food or perishable items may not be eligible for return for hygiene and safety reasons unless they are faulty.
Faulty or Damaged Goods
If you receive a product that is damaged, faulty, or not as described, please contact us as soon as possible.
We may request photographs or further information to help resolve the issue quickly.
Where a product is confirmed to be faulty, we will offer a replacement or refund in accordance with consumer protection laws.
Limitation of Liability
Daniel’s Tasty Petfoods will not be liable for any indirect or consequential loss arising from the use of products purchased from the website.
Nothing in these terms limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence.
Pet Welfare
Customers are responsible for ensuring that products purchased are suitable for their pet’s dietary needs.
If your pet has specific medical conditions or allergies, you should seek advice from a veterinary professional before changing diet or introducing new products.
Intellectual Property
All content on the Daniel’s Tasty Petfoods website, including logos, images, text, and design elements, remains the property of Fresh Green Ltd unless otherwise stated.
Content may not be copied, reproduced, or distributed without permission.
Website Use
You agree to use the website lawfully and not for any purpose that may damage or disrupt the operation of the website.
We reserve the right to suspend access where misuse is suspected.
Privacy
Your use of the website is also governed by our Privacy Notice which explains how personal data is collected and used.
Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes arising from the use of the website or purchase of goods will be subject to the jurisdiction of the courts of England and Wales.
Changes to These Terms
Daniel’s Tasty Petfoods reserves the right to update these Terms and Conditions from time to time. The latest version will always be published on the website.
Daniels Tasty Petfoods