Introduction
At Daniel’s Tasty Petfoods we are committed to supplying high-quality nutrition that pet owners can trust. Every product is carefully selected to ensure pets receive safe, wholesome, and reliable food. If a genuine problem occurs with an order, our team will always work with customers to resolve the matter fairly and promptly.
Daniel’s Tasty Petfoods operates as a trading name of Fresh Green Ltd.
Your Right to Cancel
Under the Consumer Contracts Regulations, customers have the right to cancel an online order within 14 days of receiving the goods.
If you wish to cancel your order within this period, you must notify us within 14 days of receiving your delivery.
Once cancellation has been confirmed, the goods should be returned within 14 days. Returned products must be unused, unopened, and in their original packaging. Refunds will be issued once the returned goods have been received and inspected.
Please note that return postage costs may be the responsibility of the customer unless the item is faulty or incorrect.
Non Returnable Items
For safety and hygiene reasons, certain items cannot be returned once opened. These may include:
Opened pet food
Opened treats or supplements
Perishable goods
Products that have been used
These items can only be refunded or replaced if they are faulty or damaged on arrival.
Pet Food and Consumable Products
For hygiene, safety, and quality assurance reasons, pet food and other consumable products cannot be returned once the original packaging has been opened.
Once a sealed food product has been opened, Daniel’s Tasty Petfoods can no longer guarantee the integrity, freshness, or safe storage of the product. As a result, opened products are considered unsuitable for resale and cannot safely be supplied to another pet owner.
Daniel’s Tasty Petfoods is committed to maintaining the highest standards of product quality and trust. As a premium pet nutrition brand, we believe every pet owner should receive products that are fresh, properly stored, and handled according to strict quality standards.
For this reason, opened pet food, treats, supplements, or other consumable items are not eligible for return or refund unless the product is confirmed to be faulty or damaged on arrival.
If a product arrives damaged or defective, customers must notify us within 48 hours of delivery so that we can investigate and resolve the matter promptly.
This approach protects the health of pets, maintains product integrity, and ensures that every customer receives products of the quality they expect from Daniel’s Tasty Petfoods.
Palatability and Individual Pet Preferences
Every pet is unique, and individual animals may respond differently to new foods or ingredients. While Daniel’s Tasty Petfoods carefully selects high quality products and trusted suppliers, we cannot guarantee that every pet will prefer or tolerate a particular food.
For this reason, refunds or returns cannot be offered for products that have been opened where the reason for return is that a pet does not like the product, refuses the food, or experiences a normal dietary adjustment when transitioning to a new food.
Pet owners are encouraged to introduce new foods gradually and monitor their pet’s response during the transition period.
Where customers are unsure whether a product will suit their pet, we recommend purchasing a smaller quantity initially before committing to larger bags.
This policy ensures fairness to all customers while allowing Daniel’s Tasty Petfoods to maintain the high standards of product quality, safety, and integrity expected from a premium pet nutrition brand.
Damaged or Faulty Goods
If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible after receiving your delivery.
To help us resolve the issue quickly, we may ask for photographs of the product and packaging.
Where a product is confirmed to be faulty or damaged, we will arrange one of the following: • Replacement of the product
• Refund of the purchase price
• Alternative product of equal value where agreed
In these circumstances Daniel’s Tasty Petfoods will cover any necessary return costs.
Missing or Incorrect Items
If an item is missing from your order or you have received the wrong product, please contact us within 48 hours of delivery so that we can investigate and resolve the matter.
Refund Process
Refunds will be issued using the same payment method used for the original purchase unless otherwise agreed.
Once a refund has been approved, it will normally be processed within 5 to 10 working days depending on the payment provider.
Delivery Charges
Original delivery charges are refundable when an order is cancelled within the legal cancellation period.
However, if an upgraded delivery service was chosen, the additional cost may not be refunded.
Products Delivered Directly From Suppliers
Some products may be shipped directly from our trusted suppliers as part of our fulfilment arrangements.
Where this applies, returns may need to be sent directly to the supplier. We will provide clear instructions if this is necessary.
Contacting Us
If you need to return an item or report a problem with your order, please contact us through the contact details provided on the Daniel’s Tasty Petfoods website.
We aim to respond to all enquiries promptly and resolve any issues as quickly as possible.
Customer Care Commitment
At Daniel’s Tasty Petfoods we care about the wellbeing of pets and the satisfaction of their owners. If you ever experience a problem with your order, please contact us and we will do our best to resolve the matter fairly and promptly.